← Compliance hubNeed a copy for your records? Print this page to PDF.
Template notice. This is a GDPR-aligned template and must be reviewed by a qualified data-protection lawyer or DPO before commercial reliance. Not legal advice.

Terms of Service

Version 2.0 - Effective 2026-07-08 - Change log

Template document: review by a qualified lawyer before commercial reliance. Not legal advice.

These terms govern the supply of the Whistle service by Amaigo to a business customer ("you", "the client"). Whistle is an embeddable AI intake and booking widget, configured for your business.

1. Definitions and incorporated documents

1.1 "Service" means the Whistle chat service, widget, and associated dashboard and onboarding support. "Order form" means the order, quotation, or signup confirmation recording your plan, fees, and configuration. "Agreement" means these Terms together with the documents incorporated below.

1.2 The following documents are incorporated into these Terms by reference and form part of the Agreement:

1.3 Order of precedence. If documents conflict, they apply in this order: (a) the order form; (b) the DPA, for data protection matters; (c) these Terms; (d) the referenced policies above.

2. AI service terms

2.1 No legal or professional advice. The Whistle assistant does not provide legal, medical, financial, or other professional advice. It qualifies enquiries, books meetings, and hands conversations to a human where appropriate. Output is generated by an AI system, may be imperfect or incomplete, and you are responsible for reviewing intake outcomes before relying on them.

2.2 AI disclosure by design. The widget ships with AI disclosure built in, designed to meet Article 50 of the EU AI Act (Regulation (EU) 2024/1689), which applies from 2 August 2026: visitors are informed that they are interacting with an AI system. You must not remove, obscure, or configure the widget to present the AI as a human.

2.3 Your regulatory role. You remain responsible for your own regulatory duties in respect of the Service, including as deployer of the AI system and as controller of visitor personal data under the EU GDPR and UK GDPR.

2.4 No automated rejection. The assistant is designed never to reject a prospective client automatically: it qualifies, books, or refers the enquiry to a human. You must not configure or use it otherwise. See the Acceptable Use Policy for related prohibitions.

3. Fees, setup and billing

  • Subscription: billed monthly or annually as agreed. Annual plans are paid in advance.
  • Setup fee: monthly plans include a one-time onboarding/setup fee. The setup fee is non-refundable because it covers onboarding work performed.
  • Annual plans include the setup waived.

4. Money-back guarantee

We offer a 30-day money-back guarantee on the subscription. The setup/onboarding fee is non-refundable. On annual plans where setup was waived, if you cancel within the 30-day window the standard setup fee becomes payable and is deducted from your refund, because that onboarding work has been performed. There is no long lock-in.

5. Your responsibilities

  • Provide and maintain accurate configuration (services, qualifying criteria, calendar, allowed origins, privacy policy URL) and tell us promptly when it changes. In particular, keep your allowedOrigins list and your privacy policy URL current.
  • Act as the data controller for your visitors' data and comply with your own obligations under the EU GDPR and UK GDPR, including maintaining your own privacy notice using (or adapting) the wording we supply in the onboarding pack, and establishing your lawful bases.
  • Use the Service lawfully and in accordance with the Acceptable Use Policy.

6. Availability

Service availability commitments, exclusions, and remedies are set out in the Service Level Agreement. We do not otherwise guarantee uninterrupted service.

7. Liability

Nothing excludes liability that cannot be excluded by law. Otherwise, liability is limited as set out in the order form / master agreement.

8. Term and termination

8.1 The Agreement runs for the subscription period stated in the order form and renews as set out there. Either party may terminate as set out in the order form; there is no long lock-in.

8.2 Either party may terminate for material breach not remedied within 30 days of written notice.

8.3 Effect on data. On termination or expiry, visitor personal data is deleted or returned in accordance with the Data Processing Agreement.

9. Changes to these terms

We may update these Terms and the incorporated policies. We give notice of changes by email and record them in the change log. Material changes take effect for existing clients 30 days after notice. Continued use of the Service after the effective date is acceptance of the updated terms.

10. Governing law and jurisdiction

The Agreement is governed by the laws of [JURISDICTION], and the courts of [JURISDICTION] have exclusive jurisdiction.

This document is a template and must be reviewed by a qualified lawyer before commercial reliance. It is not legal advice.